Refund Policy

Last updated: July 3, 2026

LocalThink Inc. may offer software products, subscriptions, digital downloads, developer tools, or professional services. This policy explains how refund requests are reviewed.

Digital Products and Subscriptions

Unless a product-specific checkout page states otherwise, refund requests for paid digital products or subscriptions may be submitted within 14 days of the original purchase. Approved refunds are returned to the original payment method and typically processed within 5-10 business days, though your bank or card issuer may take longer to post the funds. Any payment processing fees withheld by our payment processor are non-refundable. We do not separately refund taxes already remitted to a tax authority.

Subscription Cancellation

If you cancel a recurring subscription, cancellation stops future renewal charges but does not entitle you to a refund for the remaining days of your current billing period unless required by law or otherwise stated at checkout. You will continue to have access to paid features until the end of the current billing period.

Professional or Enterprise Services

Fees for custom development, consulting, enterprise implementation, data work, or other professional services are governed by the applicable order form, statement of work, or written agreement.

Non-Refundable Items and Abuse

We may decline refunds for completed services, usage-based charges, abuse, violation of terms, or requests outside the stated refund window. Fraudulent, abusive, or bad-faith payment disputes may result in suspension of your LocalThink ID while we investigate, and may affect your eligibility for future purchases.

How to Request a Refund

Email contact@localthink.ai with your purchase email, order reference, product name, and a brief explanation of the issue. We will review the request and respond within a reasonable timeframe.